General Warranty Policy:
Scope of Coverage: Our store specializes in drop shipping electronic recreational vehicles from various reputable brands. While we are committed to providing you with high-quality products, please note that we are not responsible for any warranty-related issues. All warranty claims must be directed to the respective manufacturer. We will assist in facilitating these claims to ensure a smooth process.
Warranty Responsibility: Each brand we carry has its own specific warranty policy. We provide information about these policies and facilitate the initial steps of the warranty claim process. However, the ultimate responsibility for warranty service and claims lies with the manufacturer.
How to Initiate a Warranty Claim:
- Identify the brand of your product and refer to the specific warranty information provided below.
- Contact us with your order details, and we will guide you on how to initiate a claim with the manufacturer.
- Provide all necessary documentation and evidence (such as photos, videos, and proof of purchase) as required by the manufacturer.
- Follow the manufacturer’s instructions to complete the warranty claim process.
Shipping and Handling: The responsibility for shipping costs related to warranty claims may vary depending on the manufacturer’s policy. Please refer to the specific warranty details for each brand.
Repair or Replacement: The decision to repair or replace a product under warranty is determined by the manufacturer according to their policy. We will assist in coordinating with the manufacturer to facilitate this process.
Brand-Specific Warranty Information
1. Carbo
Warranty Details:
- 5-year warranty on the Carbon Frame.
- 2-year limited warranty on electrical components, including the battery.
- Warranty does not cover normal wear and tear components or damage caused by misuse or improper maintenance.
After-Sale Service:
- Access video tutorials and support tickets through the Carbo Customer Portal.
For more information and to submit a claim, visit: Carbo Warranty
2. Superhuman Bikes (FLX)
Warranty Details:
- 5-year warranty on Superhuman-branded frames (or 5000 miles, whichever occurs first).
- 2-year warranty on lithium batteries and non-battery electronic components.
- 1-year warranty on branded accessories and items not specifically covered.
Exclusions and Conditions:
- Corrosion, impact damage, and modifications are not covered.
- Warranty is void in cases of improper assembly, neglect, or misuse.
For more information and to submit a claim, visit: Superhuman Bikes Warranty
3. Meepo
Warranty Details:
- 6-month warranty for boards.
- 3-month warranty for parts (when purchased separately).
- Covers defects like motor failure, ESC pairing issues, and battery problems.
Exclusions and Conditions:
- Does not cover easy-broken parts or damage caused by modifications or improper use.
- Waterproof level IP56; water damage from excessive exposure is not covered.
For more information and to submit a claim, visit: Meepo Warranty
4. Electric Bike Company (EBC)
Warranty Details:
- 30-day limited warranty against defective paint and fading.
- 2-year warranty against manufacturer defects for batteries.
- 10-year warranty against manufacturer defects for motors.
Exclusions and Conditions:
- Warranty does not cover damage from abuse, neglect, or misuse.
- Regular battery charging is required to maintain warranty validity.
For more information and to submit a claim, visit: EBC Warranty
Contact Us
For assistance with warranty claims, please contact our customer support team. We will provide guidance on how to proceed with the manufacturer’s warranty process.
Customer Support:
- Email: support@evlifestyles.com
- Phone: +1 (856) 600-6762